Terms of Use
Please read the following Terms and Conditions carefully. Any user of this website is bound by the following terms and conditions which can be altered at the discretion of Fast Flowers at any time. Note: If you are under the age of 18, you must use this website with the guidance of a responsible adult. Covid-19 Policies and ProceduresWe've introduced additional health and safety protocols to take care of our team, valued customers and lucky recipients. These recommendations have been implemented with regards to suggestions made by the World Health Organisation and Australian Government bodies, including but not limited to:
We're committed to ensuring we continue to deliver the most beautiful premium flowers to our customers! |
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Ownership and Trademarks |
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Fast Flowers (TM) is a trademark licensed to Fast Enterprises Pty Ltd (ABN 55 089 948 121), which has registered business premises at Level 10, 344 Queen Street, Brisbane, Queensland, Australia. Fast Flowers is an Australian owned and operated company. |
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Placing an Order - Registration |
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Registering your details makes it faster and more convenient to order online. All you need is a current email address and you can register your details by clicking on Register. We will send you a confirmation email to verify your email address and registration details. You don't need to be logged in to order our products online.You will need to provide us with a contact email address so we can send you a tax invoice. By registering with www.fastflowers.com.au, you agree to provide accurate and current information about yourself as well as family members/friends registered on your account including correct names, addresses, email address and any other requested details and to update that information if it changes. Any person registered is responsible for all activities that occur in relation to their logon account. |
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How to Order Online
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Order ConfirmationOnce your order has been processed, we will send you a confirmation email summarising your order and providing a reference code for your records. This email is also your tax invoice for the order. It is the responsibility of the customer to check the details of the order provided on the order confirmation to ensure they are correct. If you have any questions or concerns contact us via email, or by calling our friendly Customer Service Team on Fast Flowers (1300 327 835).
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Special OrdersFast Flowers also caters for events and special orders. To find out more, please contact us via email, or call our friendly Customer Service Team on Fast Flowers (1300 327 835). |
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Varying or Cancelling an OrderAs we offer a same day delivery service, we would ask that you advise us of any variations or cancelations to your order as soon as possible. Any variations or changes to your order once it has been placed may incur an additional fee and payment of fees is required prior to delivery. You may cancel your order at any time, however, if the order has already been dispatched, delivery and wastage fees may apply. For information and assistance with any changes to your order, please contact us via email, or call our our friendly Customer Service Team on Fast Flowers (1300 327 835). |
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Substitutions - Our PolicyAs flowers are a natural product and subject to seasonal and practical availability, it may be necessary for our Florists to make substitutions to flowers, packaging and merchandise in order to deliver orders on time or where flowers or products are temporarily unavailable. In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made for flowers of a similar shape, size and value. Different flower types and colours may be used if the overall effect of the arrangement is maintained. All substitutions will be made with appropriate products to the same value or greater than the original order. |
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Product FreshnessWe only use the freshest and best quality product at Fast Flowers. As such, some stems, including Lilies, may be closed when received. Product Use
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Website PricingAll prices on the Fast Flowers website are shown in Australian Dollars ($AUD) and are inclusive of GST. |
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Promotion CodesOnly one promotion code may be used per order. This is applicable for orders placed via the website and the call centre. If you need assistance with an existing promotion code please call Fast Flowers (1300 327 835) before placing your order. |
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PaymentWe accept payment by Visa, Mastercard, American Express and Diners Club credit cards. When providing your credit or debit card details you are agreeing that you are authorised to use that card and it must have sufficient available funds to cover your charges. A surcharge of 3.5% is applicable for payments made with American Express credit cards. A surcharge of 3% is applied for payments made with Diners Club credit cards. |
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Operation of www.fastflowers.com.auFast Flowers takes all reasonable measures to maintain our services. Fast Flowers will at times update or modify services or offer new services to our members from time to time and has the right to do so without advance notice. Fast Flowers reserves the right to change any service at any time to withdraw or modify one or more aspects of the www.fastflowers.com.au website where technical reasons require. Technical difficulties may be beyond the control of Fast Flowers, for example, if there are issues with users' own Internet Service Providers (ISP's). There may also be times when the www.fastflowers.com.au service becomes unavailable, whether on a scheduled or unscheduled basis. For security or other reasons, we may also require you to change password or other information which facilitates access to the www.fastflowers.com.au service. |
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Communications from Fast FlowersFast Flowers will send electronic mail to you, for the purpose of informing you of changes or additions to www.fastflowers.com.au or of any Fast Flowers related products and services. You may opt out of this notification service by replying to the electronic mail that was sent with the word "unsubscribe" (without the quotes) in the subject line. |
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Valentine's Day (Monday 14th February 2022)Terms & Conditions for Deliveries on Valentine’s Day, Monday 14th February 2022. We guarantee all our deliveries on Sunday 13/02/2022 and Monday 14/02/2022 to a residential address by 7pm and to a business address by 5pm. We are unable to offer or guarantee any other timed deliveries outside these times, unless a specific express delivery item is purchased at the time of order. If we are unable to deliver to a rural address on the same day, we will endeavour to deliver the following business day. Orders for delivery to rural addresses, cemeteries or secured buildings cannot be guaranteed. When placing an order, it is the responsibility of the customer to ensure that they have checked their invoice and confirmed the recipient’s details are complete and correct, this includes the recipient’s name and address. We are unable to make any changes to orders that are for delivery as of 5pm (time in local delivery area), Saturday 12/02/2022, for orders that are due for delivery on Monday, 14/02/2022. We are unable to cancel any orders placed for delivery on Sunday 13/02/2022 and Monday 14/02/2022 or a 50% administration charge will apply (this amount is based on the total cost of the order). It is important that you get all details correct at the time of ordering to avoid disappointment. Delivery will be charged at $18.95 for most areas for orders due on Monday 14/02/2022. Orders for delivery in regional or remote locations may incur higher delivery charges. Certain products advertised on www.fastflowers.com.au may not be available in some areas and as a result will be substituted for a product of equal or higher value. This may include, but is not limited to, Fast Flowers branded packaging, Chocolatier chocolates and soft toys. Only products that are shown in our “Valentine’s Day” Range are available to order for delivery on Monday 14/02/2022. All attachments on our Valentine’s Day Products have been limited to ensure that the product can fit inside the presentation box and arrive safely at the recipient. This includes, but is not limited to, chocolates, vases and soft toys. By agreeing to "Leave at front door" this gives us permission to leave your entire purchased gift at the recipient's front door or in the area specified on the order. |
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Mother's Day (Sunday, 8th May 2022)Terms & Conditions for Deliveries on Mother's day, Sunday 8th May 2022. We guarantee same day delivery by 6pm for all orders to metropolitan destinations placed before 12pm on Friday 6th May and 12pm on Saturday 7th May - based on the local time in the recipient’s time zone. Orders for delivery on Sunday 8th May must be placed before 5pm on Saturday 7th May and are guaranteed to be delivered by 6pm on Sunday 8th May. Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. Standard delivery on Sunday 8th May is $19.95. In areas where our couriers are unable to deliver on Sundays, but are able to deliver Monday-Saturday - orders will be delivered on Saturday to ensure your Mum receives flowers for Mother's Day. We do not offer or guarantee any requests for preferred times of delivery on Friday 6th May, Saturday 7th May and Sunday 8th May 2021, unless an express delivery product has been purchased. Please make sure all order details are correct at time of ordering. We are unable to vary any orders within 48 hours of their delivery. |
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Privacy PolicyOur privacy policy can be viewed here. |