Terms of Use

Please read the following Terms and Conditions carefully.

Any user of this website is bound by the following terms and conditions which can be altered at the discretion of Fast Flowers at any time.

Note: If you are under the age of 18, you must use this website with the guidance of a responsible adult.
Some products sold by Fast Flowers contain alcohol. You must be at least 18 years of age to place an order containing alcohol and the intended recipient must also be at least 18 to accept delivery.

Ownership and Trademarks

Fast Flowers (TM) is a trademark licensed to Fast Enterprises Pty Ltd (ABN 55 089 948 121), which has registered business premises at Level 10, 344 Queen Street, Brisbane, Queensland, Australia. Fast Flowers is an Australian owned and operated company.

Placing an Order - Registration

Registering your details makes it faster and more convenient to order online. All you need is a current email address and you can register your details by clicking on Register. We will send you a confirmation email to verify your email address and registration details. You don't need to be logged in to order our products online.You will need to provide us with a contact email address so we can send you a tax invoice.

By registering with www.fastflowers.com.au, you agree to provide accurate and current information about yourself as well as family members/friends registered on your account including correct names, addresses, email address and any other requested details and to update that information if it changes. Any person registered is responsible for all activities that occur in relation to their logon account.

How to Order Online

• Search our range to find the perfect arrangement and click “View” to see more about your chosen product. From there, you can click “Next” to start the checkout process.

• Begin by either logging in as a registered customer, become a registered customer or continue with the purchase without registering.

• Next we ask for the name and contact telephone number for the recipient, the type of occasion for which the flowers are being sent and the message you would like on the card. Please note that providing the first and surname of the recipient can be helpful when delivering your order.

• If you have a promotion code you may enter it at the bottom of this page. Click “Next”.

• The delivery address details for the recipient are then required. Please ensure you provide the correct name and address details to ensure prompt delivery of your order. At this point we will also advise the earliest delivery date for your order and request your preference for delivery if the recipient is not in attendance at the time of delivery.

• Before proceeding, please read our Delivery Policy. Other services that may be of interest will also be displayed including any express delivery options. If you do not choose these services, your order will be delivered in line with our standard delivery guarantee. Click “Next” to continue.

• Provide your details, enter your first and surname, country, contact phone number and email address and click “Next”.

• To proceed with the purchase please provide your payment details and then press “Place order”.

• The next page will be a confirmation of your order with a reference number. We will also send you a confirmation email and tax invoice.

Order Confirmation

Once your order has been processed, we will send you a confirmation email and text message summarising your order and providing a reference code for your records. This email is also your tax invoice for the order. It is the responsibility of the customer to check the details of the order provided on the order confirmation to ensure they are correct. If you have any questions or concerns contact us via email, or by calling our friendly Customer Service Team on Fast Flowers (1300 327 835).

Special Orders

Fast Flowers also caters for events and special orders. To find out more, please contact us via email, or call our friendly Customer Service Team on Fast Flowers (1300 327 835).

Varying or Cancelling an Order

As we offer a same day delivery service, we would ask that you advise us of any variations or cancellations to your order as soon as possible. Changes to your order once it has been created or dispatched may incur an additional fee, which will be agreed with you at the time of change. Payment of fees is required prior to delivery. You may cancel your order at any time, however, if the order has already been created or dispatched, delivery and wastage fees may apply to your refund. These will be agreed with you and our friendly customer service team at the time of cancellation. For information and assistance with any changes to your order, please contact us via email, or call our Customer Service Team on Fast Flowers (1300 327 835).

Substitutions - Our Policy

As flowers are a natural product and subject to seasonal and practical availability, it may be necessary for our Florists to make substitutions to flowers, packaging and merchandise in order to deliver orders on time or where flowers or products are temporarily unavailable.

In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made for flowers of a similar shape, size and value. Different flower types and colours may be used if the overall effect of the arrangement is maintained.

All substitutions will be made with appropriate products to the same value or greater than the original order.

Product Freshness

We only use the freshest and best quality product at Fast Flowers. As such, some stems, including Lilies, may be closed when received.

Product Use

Please note customers and recipients should be careful to place flowers in a safe place away from children or animals who may become sick if flowers are ingested. Specifically, oriental lilies can be harmful to cats. Floral arrangements are not for human consumption.

Website Pricing

All prices on the Fast Flowers website are shown in Australian Dollars ($AUD) and are inclusive of GST. Available delivery option prices will be shown to you once you have selected your gift and entered the address of your lucky recipient.

Promotion Codes

Only one promotion code may be used per order. This is applicable for orders placed via the website and the call centre. If you need assistance with an existing promotion code please call Fast Flowers (1300 327 835) before placing your order.

Payment

We accept payment by Visa, Mastercard, American Express and Diners Club credit cards.

When providing your credit or debit card details you are agreeing that you are authorised to use that card and it must have sufficient available funds to cover your charges.

There is no surcharge for payments made with American Express credit cards.

A surcharge of 3% is applied for payments made with Diners Club credit cards.

Operation of www.fastflowers.com.au

Fast Flowers takes all reasonable measures to maintain our services. Fast Flowers will at times update or modify services or offer new services to our members from time to time and has the right to do so without advance notice.

Fast Flowers reserves the right to change any service at any time to withdraw or modify one or more aspects of the www.fastflowers.com.au website where technical reasons require.

Technical difficulties may be beyond the control of Fast Flowers, for example, if there are issues with users' own Internet Service Providers (ISP's). There may also be times when the www.fastflowers.com.au service becomes unavailable, whether on a scheduled or unscheduled basis. For security or other reasons, we may also require you to change password or other information which facilitates access to the www.fastflowers.com.au service.

Communications from Fast Flowers

Fast Flowers will send electronic mail to you, for the purpose of informing you of changes or additions to www.fastflowers.com.au or of any Fast Flowers related products and services.

You may opt out of this notification service by replying to the electronic mail that was sent with the word "unsubscribe" (without the quotes) in the subject line.

Fast Flowers will send you marketing communications via SMS or email if you’re opted in. These communications include but are not limited to special offers, product range updates, order reminders and anything else we think you may be interested in as a customer of Fast Flowers. You can unsubscribe/opt-out of these communications by clicking the link in the header/footer of the emails or via the link on the SMS.

Valentine's Day

Terms & Conditions for Deliveries on Valentine’s Day. 

We guarantee all our deliveries on 13/02 and 14/02 to a residential address by 7pm and to a business address by 5pm. We are unable to offer or guarantee any other timed deliveries outside these times, unless a specific express delivery item is purchased at the time of order.

When placing an order, it is the responsibility of the customer to ensure that they have checked their invoice and confirmed the recipient’s details are complete and correct, this includes the recipient’s name and address. Changes to orders that are for delivery on 14/02 are very difficult once the order has been arranged, and ready for dispatch. If you need to change or cancel your order at this stage, a 50% administration charge (based on the total order cost) may apply, payable prior to delivery. Please contact us as soon as possible if you need to make changes and we will do our best in the situation for you.

Delivery will be charged at $22.95 for most areas for orders due on 14/02. Orders for delivery in regional or remote locations may incur higher delivery charges and will be displayed at point of purchase.

Certain products advertised on www.fastflowers.com.au may be temporarily unavailable in some areas and as a result will be substituted for a product of equal or higher value. This may include, but is not limited to, Fast Flowers branded packaging, Chocolatier chocolates and soft toys. Only products that are shown in our “Valentine’s Day” Range are available to order for delivery on 14/02.

All attachments on our Valentine’s Day Products have been limited to ensure that the product can fit inside the presentation box and arrive safely at the recipient. This includes, but is not limited to, chocolates, vases and soft toys.

By agreeing to "Leave at front door" this gives us permission to leave your entire purchased gift at the recipient's front door or in the area specified on the order.

Mother's Day

Terms & Conditions for Deliveries on Mother's Day

We guarantee same day delivery by 6pm for all orders to metropolitan destinations placed before 12pm on Friday prior and 12pm on Saturday prior - based on the local time in the recipient’s time zone.

Orders for delivery on Sunday must be placed before 5pm on Saturday and are guaranteed to be delivered by 6pm on Sunday

Standard delivery on Sunday is $22.95. 

We do not offer or guarantee any requests for preferred times of delivery on the Friday, Saturday and Sunday, unless an express delivery product has been purchased.

Please make sure all order details are correct at time of ordering. Changes or cancellations to orders that are for delivery on Sunday, are very difficult once the order has been arranged, and ready for dispatch. If you need to cancel your order at this stage, a 50% administration and floral wastage charge (based on the total order cost) may apply to your refund. Please contact us as soon as possible if you need and we will do our best in the situation for you

Privacy Policy

Our privacy policy can be viewed here.

Delivery Protection Terms and Conditions

Delivery Protection Coverage:
What is Covered: Delivery Protection covers instances where a delivery cannot be completed due to:
- The recipient being unavailable at the provided address.
- We are unable to gain safe access to a secure delivery location (e.g., locked gates, restricted access buildings).
- We deem it unsafe to leave the floral gift unattended at the delivery address.
In these instances, we will arrange a re-delivery for your recipient at no additional cost.

Exclusions:
Incorrect Addresses: Delivery Protection does not cover deliveries where an incorrect or incomplete delivery address is provided by the customer. The customer is responsible for ensuring the accuracy of the delivery address.

Re-delivery Process:
If a delivery cannot be completed due to a covered reason, we will attempt to contact the sender to arrange a suitable re-delivery time.
Re-delivery will be scheduled as soon as possible, subject to courier availability. We will make reasonable attempts to redeliver on the same day, but this is not guaranteed.
If a re-delivery is required, we will make one further delivery attempt at no additional cost. If the second attempt is unsuccessful, additional charges may apply.
If we are unable to contact the customer, after a reasonable amount of time, the flowers may be returned to our store.

Purchase and Validity:
Delivery Protection must be purchased at the time of placing the order.
Delivery Protection is valid only for the specific delivery associated with the order.

Australian Consumer Law:
These terms and conditions do not exclude, restrict, or modify any rights or remedies available to you under the Australian Consumer Law (ACL), which cannot be excluded, restricted, or modified.

Contact Us:
If you have any questions about Delivery Protection, please contact our friendly customer service team at 1300 327 835.